1 Refund Policy
1.1. The Application Fee and Accommodation Booking Fees are non refundable.
1.2. The refund policy only applies to all circumstances in which a written notice of cancellation is submitted to ASTHM. In instances where the student is under 18, a parent or guardian must also sign the notice of cancellation.
1.3. A verbal notice of cancellation given to an ASTHM staff member or agent does not constitute providing written notice of cancellation under this refund policy.
1.4. The date the written notice of cancellation is received by ASTHM is considered the Notice Date. The notice date is the date used for the calculation of any refund due, or alternatively where applicable, any monies still owing to ASTHM by the student.
1.5. If the applicant applies for, but is unable to obtain a student visa through no fault of their own, all course fees paid less $250.00 for administrative expenses will be refunded. Written confirmation from the Australian High Commission of visa refusal is required to be submitted to ASTHM prior to the refund of any fees.
1.6. A semester is considered to be no less than 15 weeks or no greater than 28 weeks in duration.
1.7. In the event that the applicant provides written notice of cancellation from a course and the refund policy applies, the refund will be calculated using the notice date specified in clause 4.4 as follows:
i. Notification more than 10 weeks before the commencement date, course fees paid will be refunded in full less 10% for administrative expenses.
ii. Notification more than 4 weeks and up to 10 weeks before the commencement date, 70% of a semester’s fees paid will be refunded or 30% of unpaid fees must be paid.
iii. Notification 4 weeks or less before the commencement date, 40% of a semester’s fees paid less 10% for administrative expenses will be refunded or 60% of unpaid fees plus 10% for administrative expenses must be paid.
iv. Notification after the commencement date and during the first four weeks, 30% of a semester’s fees paid less 10% for administrative expenses will be refunded or 70% of unpaid fees plus 10% for administrative expenses must be paid.
v. Notification after the 4th week, no refund will be paid and any outstanding fees for the semester will be payable to ASTHM on demand.
1.8. In the unlikely event that ASTHM is unable to deliver the course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in another suitable course by ASTHM at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
1.9. If ASTHM cancels an applicant from an education service because the applicant has seriously breached the international student visa conditions or the Terms and Conditions of ASTHM, no refund of the semester’s fees paid will be given.
1.10. The Grievance and Appeals policy of ASTHM does not circumscribe the applicant’s right to pursue other legal remedies.
1.11. Any fees, costs or disbursements incurred in debt recovery for unpaid course fees will be the cost of the applicant or the applicant’s guarantor.
1.12. Any refund due will be processed within 10 working days either by cheque or funds transfer.
2 Processing Refund
1 Complete Student Refund Form AC031 and forward to Student Services Manager to authorise.
2 Forward authorised Refund Form to Accounts for processing.
3 Refund Policy as it applies to Southern Cross University Programs
1 Enrolment into the Bachelor program is a separate process as you must enrol into Southern Cross University.
2 Once enrolled into Southern Cross University (SCU) all refunds are processed in accordance with the SCU refund Policy published online in the Student Handbook.
4 Error and Omissions Excepted (E&OE)
1 In the event that any error is made in relation to refunds this Error and Omissions Excepted applies and the error needs to be immediately corrected and enacted upon in writing to the student.
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