The Student Services Department is the first point of contact for student queries regarding a broad range of matters pertaining to the social, financial, personal and academic well-being of all students.
Should you require any assistance, support and information, in addition to accessing our staff through student services, you are also encouraged to speak with the appropriate department or staff member (see below).
Student Services
Our comprehensive Student Services Department provides a range of high quality support, information and referral services to facilitate the academic and personal development of the students as independent, self-directing adult learners. The Student Services Department also encompasses the Designated Student Advisor, Language Support Service and Academic Support. The services are free and available to students in areas such as:
• Student Orientation
• Overseas Student Health Cover
• The School Community
• Family/parent Information
• Mature Age Students
• Accommodation Services
• Counselling (see Counselling/Pastoral Care Services)
• Grievance (see Grievance Procedure)
• Equity
• Academic Support
• Liaison with external agencies and sponsoring bodies
• English language assistance
• Career and employment information
The Student Services Department can also assist with referrals to a range of other services including:
• Medical Services
• Financial Services
• Therapeutic Counselling Services
• Justice of the Peace Service
• Sporting Clubs
• Social Events
• Legal Services
In addition, the School liaises with various community agencies that play an active role in assisting students in social, educational and financial matters and provide supportive networks for international students and their families.
ASTHM has emphasised that all staff have responsibilities in the area of equity. Students are advised of equity, anti-discrimination and anti-harassment policies; they should contact the Designated Student Advisor for additional information, or if they have any concerns or grievances. A Committee, chaired by the Director, provides a forum for general equity concerns of all members of the School.
Student Services Department
Nana Yamauchi Student Services Manager 9322 3202
Rebecca Assaad Senior Student Services Advisor 9322 3202
Judith Robinson Student Services Assistant 9322 3202
Pearly Gan Student Services Assistant 9322 3202
Admissions Department
For all Careers Counselling for Course and/or New enrolment matters
Laura Browne Admissions Manager 9322 3202
Joan Manalip Admissions Assistant 9322 3202
Hanne Hartopo Admissions Co-ordinator 9322 3202
Course and Study Related Matters - Teaching and Learning Assistance
For all matters relating to course teaching / assessment / results and re-assessments including additional study assistance as required.
In the first Instance speak with: 1. Your Lecturer
In the second instance speak with: 2. Head of Department
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